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Our automated online voucher service keeps things clear and simple for you

An overview of how our online voucher service works

Employers use Family Vouchers to set up payments to Parents who work for them. Some of the Parents salary is given in voucher credit through a salary sacrifice. This means that the Parent can save tax and national insurance on the amount sacrificed, and the Employer can save on his or her national insurance contribution thanks to a government scheme called Childcare Vouchers.

1. Registration

Employers, Parents and Childcare Service Providers need to be registered with us in order to take part. We make registration really easy - just follow the links to sign up
Employers must register first.

2. Parents request voucher credit

Parents can request either one-off or regular payments of voucher credit from their employer. These requests are then sent to the employer to be approved.

3. Voucher credit is purchased and allocated

Based on the requests and approvals, the online Family Vouchers system automatically invoices the employer for the voucher credit they need for the parents they employ. When the invoice is paid, parents receive their voucher credit online.

4. Paying for childcare

Once parents have credit, they can pay for childcare through Family Vouchers - just like making a payment with PayPal or internet banking.

Remember, to get credit in your Family Vouchers account you must first request payment from your employer.

Again, childcare payments can be set up as a one-off or a regular intervals such as weekly, monthly or fortnightly. Family Vouchers takes care of this ensuring that the childcare provider gets paid.

5. Childcare Service Providers get paid

Within a couple of working days of receiving voucher credit online from a parent, Family Vouchers credits the childcare service providers bank account to clear the balance.