Your own email address. It must be real and you must be able to access it. Ideally it is not one that you share with others. For security reasons everyone who uses our online voucher service should have their own email address to log in with. You should never share your password with anyone.

Even if you are registering as an employer or a carer, you should still use an email address which is unique to you. Other people who work work for the same organisation can be added with their own details.

The system has been designed to link you to your employer as this is all done through payroll. Ask your employer to register with Family Vouchers and you will be able to log on successfully straight after this.

As part of a Government scheme aimed at helping working parents to afford quality
childcare, you can receive part of your salary as voucher credit. Each parent who takes
part in the scheme can save up to £1,195 a year on the cost of childcare. Family Vouchers
provides a secure way to receive and spend voucher credit online.

You can use voucher credit for many kinds of childcare up to age 15 (16 if registered
disabled). voucher credit can typically be used for:

When you sign up for Family Vouchers, you’ll be allocated a secure online voucher
account. Your vouchers will be credited to this account around your normal payday.
You can have your vouchers paid straight into the childcare provider’s bank account, either
by setting up a regular instruction or by making ad-hoc payments.

Any childcare service provider can accept voucher credit. If your childcare
provider isn’t yet registered with us then they can do so easily at familyvouchers.co.uk.

You can order voucher credit of up to £243 per month (or £55 per week if you are paid
weekly). Your vouchers won’t expire until your children are age 15, so you can save up
your vouchers for times when you need more childcare.

Family Vouchers works through a system known as ‘Salary Sacrifice’. This means that you
receive the voucher credit instead of part of your salary. Unlike your salary, you don’t pay
any tax or national insurance on voucher credit. The saving in tax and national insurance
is worth up to £1,195 a year per parent.

It depends on the amount of voucher credit you order and the amount of tax and national
insurance you normally pay. Basic rate taxpayers who request £243 a month in credit can
save up to £903 a year, while higher rate taxpayers save up to £1,195 a year.

Voucher credit is available to any employee who has parental responsibility. Both parents
are eligible to use voucher credit, as long as each of their employers offer it. If both
parents sign up, families can save up to £2,390 a year. If your partner’s employer doesn’t
yet offer voucher credit, you can provide them with an information sheet for employers that
you can find on our website.

All employees are eligible to join the scheme. However, when you swap part of your salary
for voucher credit, your remaining salary mustn’t fall below the national minimum wage.
This sometimes restricts the amount of vouchers that low paid and part-time employees
can order. Your employer will override your voucher order if this restriction applies, and we
will then notify you of the change. If you would like to check before you sign up, please
contact HMRC.

If you receive more than £45 a month in tax credits (or £90 a month if you have a child
aged under one), using voucher credit may affect your tax credits. Again, it is best to check
HMRC if you are unsure. :HMRC information